Refund Policy

Overview

Sangaas Technologies Private Limited ("Sangaas") doesn't rely on a checklist to decide whether AI is right for your task. An industry expert makes that call with you, in person, during your 1-1 consultation, and this policy explains how that judgment translates into a refund.

Our Refund Guarantee

You are eligible for a full refund if:

• During your 1-1 consultation, our industry expert determines that AI implementation isn't a viable fit for your specific task, whether that's because of the nature of the work, the data involved, or some other genuine constraint.
• You have not yet received your Strategic Implementation Document.

In that case, your expert flags it during the session and we initiate the refund ourselves. You won't need to convince us of anything.

Non-Refundable Situations

Refunds will not be issued if:

• Your expert has assessed the task as viable and provided an implementation path, even if you later decide not to proceed for reasons unrelated to that assessment.
• Your Strategic Implementation Document has already been delivered or downloaded.
• There is evidence of misuse, abuse, or violation of our Terms and Conditions.

How to Request a Refund

If your expert flags non-viability during your session, that's usually all it takes. We initiate the refund from our end. If you believe you qualify and haven't heard from us, email support@sangaas.com with:

• Your full name and email address used at purchase.
• Your order ID or payment confirmation.
• The session date and the reason your expert gave for non-viability.

We will review your request and respond within 2 business days.

Refund Processing

Approved refunds will be processed within 5–10 business days and credited to the original payment method used at the time of purchase. Processing times may vary depending on your bank or card issuer.

Contact Us

For any questions about this Refund Policy, please reach out to us: