Privacy Policy

1. Introduction

Sangaas Technologies Private Limited ("Sangaas," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our services, including our website, AI-powered career coaching platform, and WhatsApp communication services.

This policy complies with applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 (DPDP Act), the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information You Provide

• Contact Information: Name, email address, phone number
• Professional Information: Job role, industry, company details, work challenges
• WhatsApp Communications: Messages, media files, and conversation data exchanged through WhatsApp Business
• Course Preferences: Learning goals, skill requirements, career objectives
• Payment Information: Billing details (processed through secure payment gateways)

3.2 Information Automatically Collected

• Device Information: IP address, browser type, device identifiers, operating system
• Usage Data: Pages visited, time spent, click patterns, course progress
• Cookies and Tracking: Essential, functional, and analytics cookies (with your consent)
• WhatsApp Metadata: Message timestamps, delivery status, read receipts

3.3 AI Training Data

We may use anonymized and aggregated data to improve our AI course generation algorithms. Personal identifiers are removed before any data is used for AI training purposes. You can opt out of this use at any time.

4. How We Use Your Information

4.1 Primary Purposes

• Service Delivery: Generate personalized AI courses, provide career coaching, deliver content via WhatsApp
• Course Customization: Create tailored learning paths based on your role, industry, and challenges
• Communication: Respond to inquiries, provide support, send course updates
• Payment Processing: Handle transactions and billing (through secure third-party processors)

4.2 Secondary Purposes (With Your Consent)

• Service Improvement: Analyze usage patterns to enhance our platform and courses
• Marketing: Send promotional materials, newsletters, and relevant course recommendations
• Research: Conduct anonymized studies to improve AI training methodologies

5. Legal Basis for Processing

• Consent: For marketing communications, non-essential cookies, and AI training data usage
• Contract Performance: To deliver our services and fulfill our obligations to you
• Legitimate Interest: For service improvement, security, and fraud prevention
• Legal Compliance: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

• WhatsApp Business Platform: For message delivery and communication
• Payment Processors: For secure payment handling (Razorpay, Stripe, etc.)
• Cloud Storage: For data hosting and backup (AWS, Google Cloud, etc.)
• Analytics Providers: For website and service analytics (with anonymized data)

6.2 Legal Disclosure

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for WhatsApp communications
• SSL/TLS encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data centers with physical security measures

8. Data Retention

• Active Users: Data retained while you use our services and for 2 years after last activity
• WhatsApp Communications: Retained for 1 year or until you request deletion
• Payment Records: Retained for 7 years for tax and accounting purposes
• Anonymized Analytics: Retained indefinitely for service improvement
• Marketing Data: Deleted immediately upon unsubscribe or opt-out

9. Your Rights

Under applicable data protection laws, you have the following rights:

How to Exercise Your Rights

To exercise any of these rights, contact us at consult@sangaas.com or via WhatsApp at +91 9047376404. We will respond within 30 days for DPDP requests and 1 month for GDPR requests.

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where available
• Data Processing Agreements with all service providers
• Regular compliance audits

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through our cookie banner or browser settings.

12. Children's Privacy

Our services are designed for working professionals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will delete it immediately.

13. Data Protection Officer

14. Complaints and Supervisory Authorities

If you have concerns about how we handle your personal data, you can file a complaint with the relevant supervisory authority:

• India: Data Protection Board of India
• EU: Your local Data Protection Authority
• California: California Attorney General's Office

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification. Changes will be effective 30 days after posting unless a longer notice period is required by law.

16. Contact Us