Privacy Policy

At Sangaas, we value your privacy and are committed to protecting your personal data in accordance with applicable data privacy regulations. 

Data Controller

Please note that Sangaas acts as the Data Controller for your personal data. This Privacy Notice applies to all instances where Sangaas collects your personal data for the purposes described herein. 

1) WHAT INFORMATION WE COLLECT

We collect personal data through this website with your consent or as necessary to provide and improve our services to you. Details regarding the collection of personal information will be provided, along with the purpose of use. 

1.a) Information You Provide

Examples include name, physical address, email address, mobile number, WhatsApp number, postcode, and billing information, which you may provide through our website forms, such as newsletter subscriptions or contact forms. 

1.b) Automatically Collected Information

When you visit our website, we automatically gather information from your device using technologies like cookies. This may include your IP address, web browser, device type, and previously visited web pages/sites. We may also track your interaction with email messages we send out, such as open and click data. 

1.c) Information from Other Sources

We may obtain information, including personal data, from third parties such as partners, advertisers, and integrated services. If we combine this information with data collected through our website, we will treat it in accordance with this policy.

Legal Basis

The collection of your personal data is conducted in compliance with relevant data protection regulations, including but not limited to the General Data Protection Regulation (GDPR). 

2) HOW WE USE THE INFORMATION WE COLLECT

We utilize the information we collect in various ways to enhance our services:

2.a) Operations

We use collected information to operate and improve all features of our website, ensuring that visitors can access the services and information they request. 

2.b) Improvements to the Website

Information is analyzed to understand visitor preferences and behaviors, allowing us to enhance the functionality of our services and develop new features. Any data used for this purpose is anonymized. 

2.c) Communications

We may use contact information to communicate with users for administrative purposes and to provide updates related to the products and services we offer. Users have the option to opt out of receiving promotional communications as outlined in the ‘Your Rights’ section below. 

2.d) Cookies and Tracking Technology

Automatically collected information, including data gathered through cookies and similar tracking technologies, is utilized to personalize our services. This includes: 

• Remembering user information entered on the website during previous visits, eliminating the need for users to re-enter information. 
• Providing personalized advertisements, content, and information tailored to user preferences. 
• Monitoring and analyzing the effectiveness of our website and third-party marketing activities.
• Tracking user entries and submissions on the website.

These measures allow us to improve user experience, personalize content, and analyze website performance while ensuring user privacy and data security.

3) HOW LONG WE HOLD YOUR DATA FOR

We will retain your information only for as long as necessary for the purposes outlined in this privacy policy. In certain cases, we may also retain log files for analysis purposes. These log files are typically retained for a short period, unless they are used for website security, improving website functionality, or if we are legally obligated to retain information for longer durations.

4) HOW WE PROTECT YOUR DATA

We take the security of your information seriously and are committed to safeguarding it. While we strive to ensure the security of our systems and the information we hold, it’s important to note that no service can be completely secure. If you have concerns that your personal information may be at risk, please contact us promptly. Email: support@sangaas.com

5) WHEN YOUR INFORMATION IS SHARED WITH OTHERS 

We prioritize the protection of your personal information and adhere to strict guidelines when sharing it:

5.a) Third-Party Service Providers

We collaborate with third-party service providers for CRM, website development, hosting, maintenance, and other services. These providers may access or process personal data as part of their service provision. However, we only share the necessary information required for them to perform their functions, and they are required to handle your personal information with the same level of care as we do.

5.b) Non-Personally Identifiable Information

We may utilize aggregated or non-personally identifiable information for various purposes, such as analyzing site usage, system administration, and enhancing our services. This information may also be shared with third parties, including advertisers, vendors, and researchers.

5.c) Compliance with Law

We may disclose personal information if required by law or to cooperate with law enforcement or governmental agencies. Additionally, we reserve the right to disclose personal data to prevent liability or protect ourselves and others from fraudulent or unlawful activities. 

6) INTERNATIONAL DATA TRANSFER

We may transfer the information we collect about you, including personal data, to affiliated entities or other third parties (as outlined herein) across borders and from your country or jurisdiction to other countries or jurisdictions worldwide. 

If you are located in regions such as the European Union (EU) or the United States (US) with laws governing data collection and use that differ from those in our jurisdiction, please note that by using our services, you consent to the transfer of your information, including personal data, to countries or jurisdictions that may not have the same data protection laws as your own. 

However, we assure you that we will take appropriate measures to ensure the security and protection of your personal data in accordance with this Privacy Policy and applicable laws. If you have any questions or concerns regarding international data transfers, please contact us using the details provided in this Privacy Policy. 

7) YOUR RIGHTS

You have the following rights regarding your personal data:

• Request a copy of the information we hold about you. 
• Ask us to correct, delete, or limit the use of your information. 
• Change your preferences at any time, including opting out of marketing emails or cookies. 

Exceptions to these rights may apply, such as when access to personal data would reveal information about another individual or if legal restrictions prevent disclosure. Additionally, we may retain data even if consent is withdrawn, if there is a legal requirement to process the data.

8) LINKS TO OTHER WEBSITES

Our website may contain links to external sites that are beyond our control and not covered by this privacy policy. If you navigate to another website through a link on our site, please review their privacy policy to understand their data collection and usage practices.

9) CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy periodically, so we encourage you to review it regularly. Material changes will be indicated by revising the version number and date at the top of this page. If changes are significant, we will notify you through the website or via email. Your continued use of our services following such changes indicates your acceptance of the updated policy.

10) HOW SECURE IS YOUR PERSONAL DATA AND INFOMATION WITH US?

Your personal data and information are safeguarded with the utmost care at Sangaas. We prioritize the protection of Sangaas and our users against any unauthorized access, alteration, disclosure, or destruction of information. Here’s how we ensure security:

• We employ SSL encryption across our services to secure data transmission. 
• Our information collection, storage, and processing practices undergo regular review, including stringent physical security measures implementation. 
• Access to personal information is restricted to Sangaas employees, contractors, and agents who require it for processing, and they are bound by strict confidentiality agreements. Non-compliance may result in disciplinary actions or termination. 
• In case of formal written complaints, we promptly engage with the complainant for resolution. We collaborate with relevant regulatory bodies, including local data protection authorities, to address any complaints related to personal data transfer that cannot be resolved directly with users.

11) HOW TO CONTACT US OR MAKE A COMPLAINT

If you have questions about this privacy policy, your rights, or concerns about the handling of your personal data, please contact us: 

• E-Mail : support@sangaas.com
• Phone : +91 80157 95197
• Address: Sangaas Solutions,
  #16, Azath nagar 2nd Street
  Tiruchirappalli, Tamilnadu
  India – 620 021

We are committed to addressing any inquiries or complaints promptly and efficiently.